Orders and chat

Chatting, finishing or cancelling an order, and reporting a problem

3 articles

  • Finish an order and leave a review

    The tasker presses Work done, and the customer presses Accept work or Not done. Without an answer, the work is accepted automatically after 5 days. Then the customer leaves one review, and it appears on the tasker's profile at once.

    7 views
  • Chat with a customer or a tasker

    A chat opens by itself with the first offer or booking request between a customer and a tasker. How to send messages and photos, what the ticks mean, why phone numbers show as ••• until the order, and how to report or block someone.

    8 views
  • Cancel an order or report a problem

    Either side can cancel an order in progress, with a reason. Cancelling is free until 24 hours before the start, and always in the first hour after the order is made. What counts as late, how a no-show is claimed and disputed, and what Report a problem does.

    7 views